Shipping policy

1. Overview

At The Sports Hobby Shop, we aim to deliver your orders quickly, securely, and at a fair cost. This Shipping Policy outlines our delivery options, timeframes, and important information regarding your order.

2. Shipping Locations

We currently ship to:

- Ireland (Republic of Ireland & Northern Ireland)
- United Kingdom
- Selected EU and Non EU countries

If your location is not listed at checkout, please contact us to confirm availability.

3. Processing Times

- Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed after 2 PM or on weekends will be processed the next business day.
- During peak periods (e.g., holidays, sales), processing times may be slightly extended.

4. Shipping Methods & Delivery Times

Estimated delivery times after dispatch:

- Ireland: 1–5 business days
- Northern Ireland & UK: 2–7 business days
- EU (selected countries): 3–12 business days

Please note: Delivery times are estimates and may vary due to courier delays or external factors beyond our control.

5. Shipping Costs

Shipping fees are calculated at checkout based on:

- Order weight and size
- Delivery location

We may occasionally offer free shipping promotions, which will be clearly advertised on our website.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number (where available). This allows you to monitor your shipment in real time.

7. Delivery Issues

If you experience any issues with your delivery:

- Delayed orders: Contact us if your order has not arrived within the estimated timeframe.
- Incorrect address: Ensure all shipping details are correct at checkout. We are not responsible for delays or losses due to incorrect information.
- Missed deliveries: Couriers may leave a calling card or attempt redelivery.

8. Damaged or Lost Items

If your order arrives damaged or does not arrive:

- Contact us within 48 hours of delivery (or expected delivery date).
- Provide your order number and photos (if applicable).
  We will investigate and arrange a replacement or refund where appropriate.

9. Customs & Duties (EU/International Orders)

For orders shipped outside Ireland:

- Customs fees, import duties, or taxes may apply depending on your country.
- These charges are the responsibility of the customer.

10. Contact Us

If you have any questions about shipping, please contact:
Email: support@thesportshobbyshop.ie